Refund policy
Return & Refund Policy
Last Updated: August 4, 2026
At Crackerbillies LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains the conditions under which returns, refunds, exchanges, and cancellations are accepted.
By placing an order through our website, you agree to the terms outlined below.
Return Eligibility
We accept returns on eligible items within 30 days from the date your order is delivered.
To qualify for a return, the item must:
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Be unused, unworn, and in its original condition.
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Be returned in its original packaging with all accessories, manuals, tags, and included components.
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Be accompanied by proof of purchase, such as your order confirmation or order number.
Items that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
For health, safety, and hygiene reasons, certain items cannot be returned unless they are damaged, defective, or you received the wrong item.
These include:
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Opened personal care products
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Opened baby care products
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Hygiene-related products
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Gift cards
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Clearance or final sale items
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Customized or personalized products
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Any item marked as non-returnable on the product page
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
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A damaged item
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A defective product
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An incorrect item
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A product with missing parts
Please contact us within 7 days of receiving your order.
To help us process your request quickly, please provide:
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Your order number
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A description of the issue
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Clear photographs of the product and its packaging
Once reviewed, we will determine the most appropriate resolution, which may include a replacement, refund, or exchange.
How to Request a Return
Before returning any product, please contact our customer support team for return authorization.
Email: crackerbillies@outlook.com
Please include:
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Full name
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Order number
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Product name
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Reason for the return
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Photos (if applicable)
Once your request has been approved, we will provide you with return instructions.
Please do not send products back without contacting us first, as unauthorized returns may not be accepted.
Return Shipping
If the Return Is Due to Our Error
If you received:
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The wrong item
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A damaged item
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A defective product
We will cover the return shipping costs when applicable.
If the Return Is Customer-Initiated
If you are returning an item because:
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You changed your mind
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You ordered the wrong product
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You no longer need the item
You will be responsible for the return shipping costs unless otherwise required by applicable law.
Original shipping charges are generally non-refundable unless the return is the result of our error.
Refund Process
After your returned item has been received and inspected, we will notify you of the status of your refund.
If your refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Late or Missing Refunds
If you have not received your refund after the expected processing time:
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Check your bank account again.
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Contact your credit card provider, as posting times may vary.
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Contact your bank, as additional processing time may be required.
If you still have not received your refund, please contact us at:
Email: crackerbillies@outlook.com
Exchanges
We replace items only if they are:
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Damaged
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Defective
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Incorrectly shipped
If you need an exchange, please contact us with your order number and supporting photos.
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled. However, you may request a return after delivery if your purchase qualifies under this policy.
If you need to cancel an order, please contact us as soon as possible.
Refused or Undeliverable Orders
If an order is refused or returned because:
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An incorrect shipping address was provided
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Delivery attempts were unsuccessful
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The package was refused by the recipient
Any shipping charges or return shipping fees incurred may be deducted from your refund.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us.
Crackerbillies LLC
Business Address
62 S Bridge St
Somerville, New Jersey 08876
United States
Phone
+1 (249) 394-1689
Email
crackerbillies@outlook.com
Website
https://crackerbillies.store
We value your trust and are committed to resolving any concerns fairly, promptly, and professionally. Thank you for shopping with Crackerbillies LLC.